Proactive Maintenance
Security Remediation
Troubleshooting
User Assistance
Smooth & Optimal
System Performance
Maximize the return of your IT investments, to support your evolving business needs, through Covertech’s continual monitoring of your technology utilization with fine-tuning configurations to allocate resources effectively. This ensures optimal performance and efficiency.
System Uptime
Performance
Performance Monitoring & Alert Detection
Not all cyber threats display a symptom. As an example, Spyware - stays quietly in the computer background to observe habitual behavior before attacking. Coverdesk monitors these and takes the necessary steps to mitigate any potential impact, preventing disruptions to business operations.
Threat Actor
Malware
Remote Assistance
Enabling CoverDesk engineer to remotely access user's device to diagnose and resolve issues directly.
Live Chat
Offering real-time chat support to address immediate concerns and provide instant assistance.
Onsite Support
Covertech offers on premise support for your IT system that require physical attention.
Ticketing Portal
Covertech tracks every reported IT issue, creating a repository of historical data captured for analysis and problem solving.
By examining the data, our engineers can identify patterns, trends, and recurring issues, empowering them to address root causes and implement system enhancements. This proactive approach helps improve overall system performance and ensure long-term stability.
