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About Us
Proactively managing your IT resources is a sure way to keep your business running smoothly. But few companies can devote IT staff exclusively to work effectively; Idle time after computer system being setup and stabilized; High investment on manpower if new training is needed; Multiple experts needed to specialize in managing and fine-tuning the IT infrastructures from time-to-time for security purpose, and etc.
We heard, and therefore we have developed a team of highly-trained Helpdesk Engineers to support wide range of IT infrastructures at flat rate. The result? Low IT cost, improved reliability and peace of mind.
Servers
Networking Devices
Endpoint Workstation
Window Servers 2008 | 2012 | 2016
Linux CentOS 5.x | 6.x | 7.x
File & Storage | Active Directory | Web & Mail | Remote Desktop | OS Virtualization Cloud Storage | Backup & Disaster Recovery
Within 6 hours Same Business Day (SBD) Onsite Engineer
Hotline @ +603 – 5110 5300
9:00am to 6:00pm Monday to Friday (except public holidays)
Remote Management & Monitoring tools Advanced Healthy Analysis & Troubleshooting Patch Management
Antivirus, Anti-Malware, Anti-Ransomware Real-time Protection by Helpdesk Engineers
Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis
Server Changes & Health, Service Alive, Software Installation & Removal
Basic same location backup and retrieval supported by Helpdesk
Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis
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Firewall | Smart Switch | Wireless Access Point
Within 4 hours Same Business Day (SBD) Onsite Engineer
Hotline @ +603 – 5110 5300
9:00am to 6:00pm Monday to Friday (except public holidays)
Update the released security signatures Features add-on and fixing security issues
Security policies add-on / change New / existing users vs job roles
3rd party software vendor collaboration CCTV | IP-Phone | Door & Alarm | Network Software
Security Exploit Alert and Network Ailve
Retaining log file for future security investigation Weekly | Monthly
Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis
Workstation | Laptop | All-In-One PC
Window 7 / 8.x / 10
MacOS 8 / 9 / 10.x
Hotline @ +603 - 5110 5300
9:00am to 6:00pm
Monday to Friday (except public holidays)
Average 15 mins Response and Remote Support
Next Business Say (NBD) Onsite Support
3rd party software vendor(s) collaboration for
Software installation, Optimization and security protection
Installation, Configuration and Fine-Tuning
Printers, Scanner, Wireless Access Point
Remote Management & Monitoring tools
Advanced Healthy Analysis & Troubleshooting
Patch Management
Real-time Protection against Virus, Malware,
Spyware, Ransomware by Helpdesk Engineers
Recorded of issues reported by users
Job Status Tracking, Report and Problem Analysis
Visiting the users at fixed schedule
Weekly | Monthly
Conditions of the workstations in a glance
Easy for asset management and planning
Managing all functions on cPanel | Plesk
All Email and Web related issued
Workstation | Laptop | All-In-One PC
Hotline @ +603 - 5110 5300
9:00am to 6:00pm
Monday to Friday (except public holidays)
3rd party software venfor(s) collaboration for Software installation, Optimization and security protection
Remote Management & Monitoring tools Advanced Healthy Analysis & Troubleshooting Patch Management
Recorded of issues reported by users Job Status Tracking, Report and Problem Analysis
https://www.covertech.com.my/support
Conditions of the workstations in a glance easy for asset management and planning
Window 7 / 8.x / 10 MacOS 8 / 9 / 10.x
Average 15 mins Response and Remote Support Next Business Say (NBD) Onsite Support
Installation, Configuration and Fine-Tuning Printers, Scanner, Wireless Access Point
Real-time Protection against Virus, Malware, Spyware, Ransomware by Helpdesk Engineers
Visiting the users at fixed schedule Weekly | Monthly
Managing all functions on cPanel | Plesk all Email and Web related issued
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