Covertech Helpdesk
The Complete Coverage for Computer Users and IT infrastructure
Proactively managing your IT resources is a sure way to keep your business running smoothly. But few companies can devote IT staff exclusively to work effectively; Idle time after computer system being setup and stabilized; High investment on manpower if new training is needed; Multiple experts needed to specialize in managing and fine-tuning the IT infrastructures from time-to-time for security purpose, and etc.
We heard, and therefore we have developed a team of highly-trained Helpdesk Engineers to support wide range of IT infrastructures at flat rate. The result? Low IT cost, improved reliability and peace of mind.
Servers
Networking Devices
Endpoint Workstation
Server
Support Services
Window Servers 2008 | 2012 | 2016
Linux CentOS 5.x | 6.x | 7.x
Support Services
File & Storage | Active Directory | Web & Mail | Remote Desktop | OS Virtualization Cloud Storage | Backup & Disaster Recovery
Priority Onsite Support
Within 6 hours Same Business Day (SBD) Onsite Engineer
Helpdesk Instant Support
Hotline @ +603 – 5110 5300
9:00am to 6:00pm Monday to Friday (except public holidays)
Business Class RMM Tools
Remote Management & Monitoring tools Advanced Healthy Analysis & Troubleshooting Patch Management
Managed Endpoint Security
Antivirus, Anti-Malware, Anti-Ransomware Real-time Protection by Helpdesk Engineers
Vendor Liason
Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis
24 x 7 Network Monitoring
Server Changes & Health, Service Alive, Software Installation & Removal
Basic Backup
Basic same location backup and retrieval supported by Helpdesk
Ticketing Portal
Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis
Networking Devices
Supported Brand
| 
| 
Supported Networking Devices
Firewall | Smart Switch | Wireless Access Point
Priority Onsite Support
Within 4 hours Same Business Day (SBD) Onsite Engineer
Helpdesk Instant Support
Hotline @ +603 – 5110 5300
9:00am to 6:00pm Monday to Friday (except public holidays)
Unlimited Maintenance & Updates
Update the released security signatures Features add-on and fixing security issues
Policies Change Management
Security policies add-on / change New / existing users vs job roles
Vendor Liason
3rd party software vendor collaboration CCTV | IP-Phone | Door & Alarm | Network Software
24 x 7 Network Monitoring
Security Exploit Alert and Network Ailve
Log Retention
Retaining log file for future security investigation Weekly | Monthly
Issue Ticketing Portal
Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis
Workstation Support
Machines Supported
Workstation | Laptop | All-In-One PC
Helpdesk Hotline Support
Hotline @ +603 - 5110 5300
9:00am to 6:00pm
Monday to Friday (except public holidays)
Vendors Liaison
3rd party software venfor(s) collaboration for Software installation, Optimization and security protection
Remote Monitoring & Management (RMM)
Remote Management & Monitoring tools Advanced Healthy Analysis & Troubleshooting Patch Management
Issue Ticketing Portal
Recorded of issues reported by users Job Status Tracking, Report and Problem Analysis
https://www.covertech.com.my/support
Inventory Information and Report
Conditions of the workstations in a glance easy for asset management and planning
Operating Systems Supported
Window 7 / 8.x / 10 MacOS 8 / 9 / 10.x
Unlimited Support
Average 15 mins Response and Remote Support Next Business Say (NBD) Onsite Support
Unlimited Standalone Peripherals
Installation, Configuration and Fine-Tuning Printers, Scanner, Wireless Access Point
Business Class Endpoint Security
Real-time Protection against Virus, Malware, Spyware, Ransomware by Helpdesk Engineers
Schedules Maintenance
Visiting the users at fixed schedule Weekly | Monthly
Managed cPanel / Plesk Hosting
Managing all functions on cPanel | Plesk all Email and Web related issued
Products
Infrastructures
Hosting
Network
Solutions
Hybrid Deployments
Helpdesk
Companies
About Us
Terms & Policy
